Residents Resources – COVID-19

We will add updates as we receive them to this page, memo’s and other Northampton Housing specific information will be posted as a separate article.

Have you had a change in your income? You can notify our Section 8 and Public Housing Teams to request your adjustment by clicking here.

New Help Website:
Do you think you have symptoms? Visit:
Have questions about Covid-19?

Cooley Dickinson Hospital in Northampton has opened a COVID-19 community call center the call center is staffed seven days a week from 8 a.m. to 5 p.m by health care workers who can answer general questions to help residents during this pandemic. 1-888-554-4234

Message from Department of Transitional Assistance DTA, please visit:

Important Information from DTA:

TAFDC and EAEDC applications can now be filed (started) online!

As of today, cash assistance applications can be filed online at (click the blue “apply” banner). Just like with SNAP, a case manager will need to speak with the client after the application is filed. 

Please encourage families with children and very low or no income, or adults 65+ or disabled who don’t have income and have very low assets, to apply for cash assistance benefits.

 WIC: Services are being done by phone. 

A message from WIC in MA: ALL WIC Programs are able to provide all services by phone.  Again, WIC Services are being done by phone! Don’t come in, call in!  WIC participants can contact their local WIC office with any questions.  

Please refer to or  for ongoing updated information.

SNAP and Low-Income College Students 

If students move home, they should be added to their parent’s SNAP case (if they meet the student rules). As far as we are aware right now DTA’s policies and procedures regarding college student eligibility have not changed. However, on the paperwork front the CCE-1 and EDUC-1 are not required during the crisis – students can self declare that information since schools, in most cases, are not open and cannot do the paperwor

DTA is stopping all negative cash assistance case actions during the COVID-19 crisis. This means that, prospectively, no one should be terminated or reduced for any reason– including sanctions, failure to verify information, reaching the time limit, etc. DTA has not yet worked out what to do about clients whose cash assistance cases are being reduced due to a sanction or overpayment. 
Reminder that households can give permission to friends, family, or other trusted people to use their EBT card on their behalf, with no need for formal documentation or written paperwork. The federal rule about this says: “States shall not require households to notify or provide the State information regarding individuals making purchases permitted by the household on an ad-hoc basis.” 7 CFR 273.8(f)((9)

Northampton MA Website for COVID-19:

Mass Department of Health Website:

CDC Website:

Food Resources:  See our latest post on by clicking —> New Food Resources. 

Child  Care (Updated): Please see our recent post with the latest information we have by clicking here

Internet Offer:

Meals for Florence Heights and Hampshire Heights:

Food Resources:

Learning at Home:

Consider a schedule:

Local Restaurants:

Know the signs:

How can you protect yourself? Watch this helpful video by clicking here.