Residents Resources – COVID-19

We will add updates as we receive them to this page, memo’s and other Northampton Housing specific information will be posted as a separate article.

Have you had a change in your income? You can notify our Section 8 and Public Housing Teams to request your adjustment by clicking here.

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TAFDC, EAEDC, and SNAP Update:

 The following can be done via telephonic signature (done completely by phone), no paperwork back and forth is required:

Videos on SNAP during COVID-19 –Click here to view a 1 minutes and 25 second long video on DTA benefits during COVID-19 – including information about how to apply! Click here to view the video in Spanish. 

From MassHealth Regarding the Federal Changes to Section 1557 of the ACA and the Impact on the LGBTQ Community

Pandemic EBT (P-EBT) Update:

P-EBT provides households with an EBT card with the value of school breakfast and lunch for the days that schools are closed due to COVID-19. The benefit is available regardless of immigration status, to ALL children who would receive free or reduced-price meals.

Massachusetts state website includes clarification that “the Public Charge rule does not apply to P-EBT benefits and “using P-EBT benefits does not impact your or your child’s immigration status.” 


DTA is now mailing EBT cards locally (from within Massachusetts). Previously, DTA EBT cards were issued via the EBT vendor, Conduent, from an office in Indiana – and it took 7-10 days, or longer, for a DTA EBT card to arrive in the mail. By mailing EBT cards locally, the goal is to reduce the number of days between DTA issuing the EBT card and the household receiving the card. 

DTA local offices remain closed while DTA staff work remotely. Homeless households or households without a mailing address need to designate a mailing address to receive their EBT card and PIN. This can be a shelter, a trusted family or friend able to receive the EBT card and PIN and give it to the household. 

Note: Pandemic EBT (P-EBT) cards were issued over the last week or so – but those cards are still coming from Conduent (from Indiana), so may take a couple of weeks to arrive. 

Tax Help:

Here is information and contact numbers for the Massachusetts free VITA sites for low income taxpayers:

Help Website:
Do you think you have symptoms? Visit:
Have questions about Covid-19?

Cooley Dickinson Hospital in Northampton has opened a COVID-19 community call center the call center is staffed seven days a week from 8 a.m. to 5 p.m by health care workers who can answer general questions to help residents during this pandemic. 1-888-554-4234

Message from Department of Transitional Assistance DTA, please visit:

Important Information from DTA:

TAFDC and EAEDC applications can now be filed (started) online!

As of today, cash assistance applications can be filed online at (click the blue “apply” banner). Just like with SNAP, a case manager will need to speak with the client after the application is filed. 

Please encourage families with children and very low or no income, or adults 65+ or disabled who don’t have income and have very low assets, to apply for cash assistance benefits.

 WIC: Services are being done by phone. 

A message from WIC in MA: ALL WIC Programs are able to provide all services by phone.  Again, WIC Services are being done by phone! Don’t come in, call in!  WIC participants can contact their local WIC office with any questions.  

Please refer to or  for ongoing updated information.

SNAP and Low-Income College Students 

If students move home, they should be added to their parent’s SNAP case (if they meet the student rules). As far as we are aware right now DTA’s policies and procedures regarding college student eligibility have not changed. However, on the paperwork front the CCE-1 and EDUC-1 are not required during the crisis – students can self declare that information since schools, in most cases, are not open and cannot do the paperwor

DTA is stopping all negative cash assistance case actions during the COVID-19 crisis. This means that, prospectively, no one should be terminated or reduced for any reason– including sanctions, failure to verify information, reaching the time limit, etc. DTA has not yet worked out what to do about clients whose cash assistance cases are being reduced due to a sanction or overpayment. 
Reminder that households can give permission to friends, family, or other trusted people to use their EBT card on their behalf, with no need for formal documentation or written paperwork. The federal rule about this says: “States shall not require households to notify or provide the State information regarding individuals making purchases permitted by the household on an ad-hoc basis.” 7 CFR 273.8(f)((9)

Northampton MA Website for COVID-19:

Mass Department of Health Website:

Health Coverage:

Do you have concerns about your MassHealth or Health Insurance? Please contact our resident services coordinators. 

Protection of MassHealth Coverage During the COVID-19 National Emergency

MassHealth will preserve coverage for all individuals who had MassHealth, Health Safety Net, or Children’s Medical Security Plan, on March 18, 2020 and for all individuals approved for coverage during the COVID-19 national emergency, and for one month after the emergency period ends. 

CDC Website:

Food Resources:  See our latest post on by clicking —> New Food Resources. 

Child  Care (Updated): Please see our recent post with the latest information we have by clicking here

Internet Offer:

Meals for Florence Heights and Hampshire Heights:

Food Resources:

Who is eligible for the Economic Impact Payment?

U.S. citizens or resident aliens who:

The Social Security Administration announced that Supplemental Security Income (SSI) recipients will receive automatic Economic Impact Payments directly from the Treasury Department.  Treasury anticipates these automatic payments no later than early May.


Learning at Home:

Consider a schedule:

Local Restaurants:

Know the signs:

How can you protect yourself? Watch this helpful video by clicking here.