Who We Are

Mission, Values & Principles

Our Mission

To be a leader in the housing industry by providing exceptional housing opportunities  while achieving high levels of customer  satisfaction, promoting self-sufficiency and  neighborhood stability, and being a long-term asset to the community. We will achieve this by  developing public/private partnerships, creating  entrepreneurial opportunities and by employees  and residents holding themselves to our Gold  Standards of Excellence. 

Our Values

  • Integrity
  • Respect 
  • Initiative 
  • Accountability 
  • Excellence 

Our Guiding Principles

  • We support our employees and their families so we can support the communities we serve.
  • We are committed to treating everyone with respect.
  • We will not compromise our shared ethical standards and dedication to quality. 

Gold Performance Standard

Refers to the principles and values against which the agency performs. 

It’s how every employee is measured, from the top down, as well as our partners, vendors, contractors and consultants.

As an agency:

  • We will conduct our work with integrity, professionalism, accuracy and exceptional quality;
  • We will take the initiative to seek creative problem-solving and continuous improvement;
  • We will hold ourselves and each other accountable;
  • We will provide timely and accurate communication both internally and externally; and
  • Above all, we will treat one another with the respect and dignity that each of us deserves.
  • Our goal to measure success is to have each and every employee reach a gold standard on his or her annual performance evaluation.

Commitment to Building Community Relationships

We have hopes to enter into a “Good Neighbor Agreement” (GNA) between Northampton Housing
Authority and valued community stakeholders. These stakeholders include community groups, all of whom agree that any housing owned and managed within the community should have a positive impact on that community.

The GNA is a framework within which the Housing Authority can work with local neighborhood groups and community councils to ensure the program maintains property standards consistent with neighborhood standards including the responsibility to be good neighbors in their communities. It promotes fair housing and the opportunity for families of all ethnic backgrounds to have more
housing choices.

We look forward to creating partnerships with communities and begin this outreach to build even stronger neighborhoods.